Neeraj Pratap Sangani

Profile

Neeraj Pratap Sangani is a distinguished CXM and marketing strategist with over three decades of executive leadership in business consulting, brand building, strategic marketing, and digital transformation. As Chief Executive Officer of Hansa Cequity, India's foremost connected customer experience (CX) service provider, he spearheads the organization's strategic vision and operational excellence in delivering transformative business outcomes.

Neeraj's strategic vision in the artificial intelligence landscape transcends conventional applications, positioning AI as "the new electricity" of the modern business economy. His executive leadership has been instrumental in scaling AI initiatives from pilot projects to early-stage enterprise-wide deployments that reshape customer journeys across varied industry verticals.

Rather than viewing AI as merely a technological tool, Neeraj has pioneered an executive approach that integrates AI capabilities into the fabric of organizational strategy. He has successfully led complex Customer Experience Management (CXM) and Customer Relationship Management (CRM) transformations by leveraging AI to create adaptive, responsive, and personalized customer interactions at scale.

Neeraj's strategic vision encompasses building a future-proof organization where AI serves as a fundamental enabler for business growth rather than a separate technological initiative. By establishing strategic partnerships with institutions and technology providers, he ensures Hansa Cequity remains at the forefront of AI advancements while maintaining a pragmatic focus on measurable business outcomes.

Neeraj is an Alumni of UCLA Anderson School of Management. A certified Behavioural economist. A post graduate diploma holder in Human Rights. A writer, director, and actor.

Synopsis of the Presentation

Topic: Leading for Impact: The CEO's Role in an AI-Driven Era

The business world is moving from automation to autonomy, with agentic AI expected to become a strategic asset driving C-suite decisions. Despite widespread AI integration, most senior executives lack confidence in AI fluency due to complex models and unclear ROI. Hansa Cequity addresses this through the AI Discovery framework that democratizes data literacy and reveals tangible productivity gains. Their customer-centric consulting framework includes Varta, an LLM-powered agent assistant that has achieved double-digit AHT optimization and high conversion lift for clients. Seizing this moment, leaders can accelerate adaptation by confidently leading the transformation and turning disruption into lasting market leadership and measurable growth.